Yorkshire Gas and Power (YGP) is hiring a Metering Manager. If you have metering experience and you are looking for a challenging role, this is an ideal opportunity to join, not only one of the fastest growing energy suppliers, but one of the fastest growing companies in the UK. This is a genuine opportunity for an individual to progress their career along with the rapid growth of YGP.
Reporting to the Head of Technical Operations, as a Metering Manager you will be expected to motivate your team to provide a first-class customer service experience ensuring that performance goals and KPIs are met. You will be responsible for the overall delivery of YGP’s smart programme, ensuring targets are met.

Duties & Responsibilities

• This role will be responsible for managing the SMART rollout and service performance with internal stakeholders from across the business.
• In-depth understanding of Metering technical aspects of the energy industry
• Ensure we are processing and managing Revenue Protection incidents.
• Submission Of Industry Reporting (REC/BEIS/OFGEM)
• Management Of DCC Adaptor Alerts & Exceptions
• Implementation and Management Of DCC Gains/Firmware/Installation Processes among other.
• Management of Smart Reads to Bills including AMR management via MOP/DC & MAM.
• Implementation of metering policies and procedures, and best working practices to ensure compliance with industry and regulatory requirements.
• Be an escalation point for other departments to resolve customer queries relating to metering.
• Highlight and risks and issues relating to metering
• Resolve cross-departmental and operational issues to maintain rollout performance.
• Reporting and Industry Engagement
• Working collaboratively with colleagues across the business at all levels to ensure our service operates successfully for our customers.
• Creation of internal plans, processes and regular KPI reporting.
• Ensure we are chasing or work missing meter technical details from MOP/MAM
• Liaising with other suppliers and third parties to resolve any queries or ongoing problems.
• Ensuring that the performance of appointed agents is satisfactory to facilitate compliance.
• Support internal and regulatory metering reporting as and when required.

Essential Skills and Experience

• A proven leader who can execute operational best practice to achieve service excellence.
• 1 year’s metering experience
• 1 years management experience
• Strong Team Player
• Strong knowledge around metering processes, including SMART
• Contract Management experience
• Ability to manage third party relationships.
• Excellent IT skills including Excel.
• Excellent Analytical Skills, including creation of MI
• Knowledge of the energy sector is required.
• Working to tight timescales
• Strong organization skills Excellent attention to detail and high standard of accuracy
• Excellent communication skills
• Enthusiastic, positive, resourceful, and resilient. A willingness to help.

Benefits

• Salary up to £30,000 dependent upon experience
• Extensive private medical/optical/dental insurance made available to all employees following completion of probation;
• Employee pension scheme with employer contribution
• 37.5 hour week Monday to Friday