In An


Electrical Power Cut?

Help & Advice

  • Are you the the only ones affected? If yes go through the questions below, if more than one property is affected you will need to contact the relevant distribution network
  • If the meter has a digital display, does it show and have you pressed and held a button to try turn it on? If not, get please attempt to do so.
  • Does the meter have a red flashing light, if so then you should have supply and the issue is likely within the property.
  • Does the property have no supply, or partial supply, if partial then you may need to contact an electrician to confirm the source of the issue.
  • Have you checked your main fuse box or isolator? and ensured that nothing has tripped?
  • If there is any smoking/burning or melted plastic please contact the distribution network to make the site safe.

If you are experiencing a Power Cut, please call the National emergency number on 105, 24 hours, 7 days a week.

For electricity distributor contact details please hover over your area.

SP Power Systems
0845 272 7999

North East
CE Electric (NEDL)
0800 668 877

North West
SP Manweb
0845 272 2424

CE Electric (YEDL)
0800 375 675

East Midlands
Central Networks
0800 056 8090

East Midlands
Central Networks
0800 056 8090

East Midlands Central Networks 0800 056 8090

EDF Energy
0800 028 0247

South East
EDF Energy
0800 783 8866

Western Power Distribution
0800 052 0400

West Midlands
Central Networks
0800 328 1111

Gas Leak

What Are The Symptoms?

The most obvious sign of a leak is the smell of gas. You could also be feeling ill as a result of a gas leak.

The symptoms include:

  • Feeling lightheaded
  • Dizziness
  • Nausea
  • Headaches


If you’re suffering from these symptoms and suspect a leak, you should go outside immediately. If you feel better in fresh air, you could be suffering from the effects of a gas leak

What to do if you smell gas?


  • Open doors and windows to allow fresh air in.
  • Turn off the gas at ECV, which is usually near the meter. Move the handle a quarter turn until it’s at 90 degrees from the pipe to shut off the gas supply.
  • Leave the property.
  • Phone the National Gas Emergencies number on 0800 111 999. Only use a mobile phone from outside the property.
  • Follow the advice given by the emergency advisor.
  • Wait outside for a gas engineer to arrive.


  • Smoke, light a match or use any other naked flame.
  • Turn any electrical switches on or off.
  • Use doorbells, mobile phones or any other electrical switches which could cause a spark.

If It's A Meter Fault

  • Please contact us as soon as possible to arrange a replacement or repair on 0113 856 0056
  • If you can, also provide a copy of the networks report so we can check the correct course of action