Yorkshire Gas And Power
Complaints Procedure
Yorkshire Gas and Power endeavour to deliver the finest customer experience, our high standard of service is very important to us.
Where you have a problem with your account, or our service did not meet your expectations, our complaints process can be followed.
Details of the process are available HERE
☏ 0113 856 0056
✉ contact@ygp.co.uk
🏠Yorkshire Gas and Power, 4305 Park Approach, Thorpe Park, Leeds, LS15 8GB
2021 | |
Microbusiness Complaints | Q4 – Oct21 – Dec21 |
Total Complaints Received | 102 |
Total Complaints Resolved | 68 |
Number of complaints received per 10,000 customer accounts | 202 |
Number of complaints resolved per 10,000 customer accounts | 135 |
Percentage of complaints resolved by the end of the next working day | 38% |
Percentage of complaints resolved within eight weeks. | 62% |
