Social Media Code Of Conduct

Our social media presence is focused on helping people find out more about Yorkshire Gas and Power.

The views expressed by our fans and followers are their own and may not represent the views of Yorkshire Gas and Power, its Trustees, employees, or affiliates.

We love hearing from you and, to ensure that everyone has a positive experience, here are a few house rules for being part of our online community.

Protect privacy

Avoid posting any personal information. Any posts that include an email address, phone number, address or other personal information will be removed.

Stay on topic

We welcome debate and discussion, but please keep comments relevant to the original post, and don’t repeat the same message across multiple unrelated posts. Off-topic posts or comments are likely to be removed.

Be respectful

Please avoid posting any hateful, defamatory, obscene, discriminatory or harassing comments, images or videos, or anything that could be deemed offensive to others. Such comments and posts will be removed, and will most likely result in you being banned or blocked.

Don’t advertise or self-promote

Avoid making posts or comments that serve as advertisements for yourself or others. We’ll remove any links, images, messages, and so on that advertise or promote the goods or services of individuals, businesses or causes and such postings will most likely result in you being banned or blocked.

Don’t infringe intellectual property

Avoid posting anything that isn’t your original creative content or that you don’t have a lawful right to post. Infringed branded logos, graphics, copyrighted text, images or videos that come to our attention will be removed, and you risk being banned or blocked.

Know what to expect

We aim to frequently monitor our social media platforms. Our core office hours are between 09.00 and 17.00, Monday to Friday, excluding UK bank holidays. We aim to respond to all enquiries as quickly as possible, but please note that some enquiries may take longer to resolve.

There’s a lot of helpful information relating to Yorkshire Gas and Power and general additional information on our website. If you can’t find what you’re looking for, or if you haven’t heard back from us, please get in touch via customercare@ygp.co.uk