Ensuring your bills are as accurate as possible

Please continue to provide regular meter readings, you can submit your reading here.

To avoid having to submit regular readings to us, you might be able to install a smart meter which will also track your energy usage and help create accurate billing.

You can find out more about getting a smart meter installed here.

Have any other questions?

Please find our FAQs below. 

Please click here for more information on the Energy Bill Relief Scheme

Please click here for more information on the discounts applicable to the scheme

Please click here for the scheme documents

Customer FAQs

What is the Energy Bill Relief Scheme (EBRS)?

As identified by the UK Government, any business contract entered in to from 1st December 2021 onwards, with minimum wholesale energy costs, is entitled to receive assistance with their energy bills by way of a reduction applied to their contract tariff.

Your discount is based on the date that your contract prices were set, which may not necessarily be the same date that you agreed to a contract.

The scheme also includes qualifying Out of Contract tariffs subject to the criteria set out by the Government.

The list of discounts can be found here

Eligibility – Who is eligible for the support?

I have a Fixed Contract agreement– am I eligible?

If you agreed a fixed price contract on or after the 1st December 2021, and the government website displays a discount on the date your contract was agreed, then you will be eligible for a discount. We will automatically adjust your invoices in line with the discount.

I have an Out of Contract tariff – am I eligible?

Any qualifying business that is on an out of contract tariff is entitled to receive assistance with their energy bills by way of a reduction of our standard out of contract rates and a further EBRS discount being applied. A maximum discount set by the Government will be applied of 34.5p/kWh for electricity customers and 9.1p/kWh for gas customers, which the Government may change.

Importantly, you will not be eligible to receive any reductions or discounts if the criteria for a Qualifying Financially Disadvantaged Customer (QFDC) is not met. If your account goes into debt for more than 28 days, and you have not agreed a repayment plan (or you have agreed a payment plan and have missed two or more repayments), your discount will be removed. This is a Government policy and not one that is set by Yorkshire Gas and Power.

How do I apply for this support?

You don’t need to apply or to contact us, all eligible customers will be contacted and have the support applied automatically.

What if I have gas & electricity with Yorkshire Gas & Power?

Each supply will be considered individually based on the eligibility criteria of the contract agreed.

If I am in a Fixed Contract, can I lose the discount prior to the end of the EBRS?

Yes, if you miss a payment on your account by the invoice due date your contract is at risk of being cancelled early and being placed on to an out of contract tariff.

If I am on an Out of Contract rate, can I lose the discount prior to the end of the EBRS?

Yes, to prevent the reduction and discount from being removed, please ensure that you do not miss any payments due on your account. If your account is being based on estimated readings, please contact us as soon as possible to provide a meter reading.

Billing – When does the support apply from?

Fixed contracts: The discount will apply to energy usage from 1st October 2022 to 31st March 2023

Qualifying Out of Contract customers: The discount will apply to energy usage from 1st October 2022 to 31st March 2023.

When will this be applied?

If you are eligible for a discount, you will be made aware of this, and the discount will be applied to your account before 12th December 2022.

What do I get a discount on?

The support only impacts the unit rate. Standing Charge, VAT and other billing items are excluded.

How long is the support applicable for?

The support currently applies for energy used until 31^st March 2023, subject to qualifying criteria outlined above.

Further Help

What happens after the support?

The Government are due to review the scheme early in 2023 and this scheme may continue, change, or stop following the review.

What if I’m still struggling to pay my bills?

Contact us as soon as possible so we look at what we can do to help.

Email: contact@ygp.co.uk

Phone: 0113 8560056