Posted 3 weeks ago

Yorkshire Gas and Power (YGP) is hiring a Debt Recovery Associate– someone to join our growing Debt Recovery Team. If you have debt recovery experience and you are looking for a challenging role, this is an ideal opportunity to join, not only one of the fastest growing energy suppliers, but one of the fastest growing companies in the UK. This is a genuine opportunity for an individual to progress their career along with the rapid growth of YGP.

Duties & Responsibilities

The debt recovery department are accountable for our entire debt recovery process with the goal of optimising bad debt losses and reducing the risk of impact on our credit ratings for payments to suppliers. You will need to be a highly organised individual, with excellent written and verbal communication skills and you must have a resilient approach when dealing with difficult customers who are in arrears. Reporting to the Debt Recovery Team Leader, this position will see our successful candidate ensure our debt recovery process runs efficiently and effectively.

  • Timely and effective collection of debts
  • Ability to effectively chase debtors with varying levels of urgency
  • Manage the legal process with external solicitors
  • Follow up on deadlines and co-ordinate further action where required (disconnection/legal)
  • Ability to deal with meter disconnections with firmness but also with understanding and support where necessary
  • Working with an appointed debt management company to escalate long standing debt
  • Act as main point of contact for external solicitors’ and debt recovery queries in respect of claims.
  • Liaise with management in order to approve settlements and write-offs.
  • Negotiating payment plans with customers
  • Maintain the Legal tracker and Disconnection worksheets.
  • Resolving and assisting with queries both internally and externally around outstanding invoices
  • Checking customer’s credit ratings
  • Assist relations with collection and disconnection agencies
  • Process building and on-going refinement of processes

Essential Skills and Experience

  • Experience in customer services ad debt recovery.
  • Knowledge of credit related regulations is desirable.
  • A period of practical experience working in a legal practice and/or working in a collections department is desirable
  • Have experience with customer negotiations to retrieve payment.
  • Able to manage conflicting priorities
  • Excellent communication skills at all levels.
  • PC literate and competence of Word, Excel and Outlook are required.
  • High standard of numeracy, accuracy with attention to detail.
  • A self-starter who is pro-active and can set and achieve goals.
  • Ability to handle difficult customers
  • Strong organisational & time management skills.
  • Ability to recognise potential risks to the firm that should be escalated.

Benefits

  • Salary between £20,000 – £23,000 dependent upon experience
  • Extensive private medical/optical/dental insurance made available to all employees following completion of probation;
  • Employee pension scheme with employer contribution
  • 37.5 hour week Monday to Friday

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