Debt Recovery Associate – Live Debt

Purpose of the role

To support the Debt Recovery Manager – Live Debt to ensure the Onshore team, and 3rd parties work effectively to ensure financial KPI’s, and metrics are achieved, and debt is collected, whilst working to YGP core values.

Accountabilities & Responsibilities

The Debt Recovery – Live Debt Team are accountable for our entire customer live debt recovery process with the goal of optimising bad debt losses reducing the risk of impact on our credit ratings for payments with suppliers. As a DRA Live Debt, you will need to be highly motivated, organised and be able to prioritise in a fast-paced environment. You will be a great team player and you must have a resilient approach dealing with difficult customers who are in arrears.  

Some of the tasks without been exhaustive are:

• Resilient. Not afraid to have challenging conversations
• Motivated and driven to effectively and efficiently collect debts from business customers
• Follow up on deadlines and co-ordinate further action where required (disconnection/legal)
• Ability to deal with meter disconnections with firmness but also with understanding and support where necessary
• Working with an appointed debt management company to escalate long standing debt
• Liaise with management in order to approve settlements and write-offs.
• Resolving and assisting with queries both internally and externally around outstanding invoices
• Process building and on-going refinement of processes
• Other tasks as required

Essential Skills and Experience

• Experience in Debt environment required – minimum 1 year recent experience.
• Ability to recognise and highlight potential debt risks to the firm that should be escalated.
• Ability to learn, develop and absorb new information.
• A self-starter who is pro-active, can work autonomously and can set and achieve goals.
• Negotiation skills to retrieve payment in a B2B environment.
• Ability to handle difficult customers.
• Able to manage conflicting priorities.
• Excellent communication skills – both verbally and written.
• PC literate and competence of Word, Excel and Outlook.
• High standard of numeracy, accuracy with attention to detail.
• Strong organisational & time management skills.