Smart Data Request

Your Half-Hourly and Hourly Usage Request

Metering and Energy Saving Advice

Access Your Energy Consumption Data

In line with Supply License Conditions SLC 51.25 for electricity and SLC 45.21 for gas, you have the right to request detailed consumption data from your SMETS or AMR meter.

This data can help you understand your energy usage patterns and make more informed decisions regarding your energy consumption.

You may request up to 12 months of:
Half-hourly data for electricity consumption.
Hourly data for gas consumption.

Please Note: If your meter is not currently communicating or was not communicating during the requested period, we may be unable to provide data for those times. Communication issues can occur due to various technical factors beyond our control, and these may impact data availability.

Request Your Usage Data:
To request your data, please complete the form below with the required information. Once your request has been submitted, you’ll receive a confirmation email, and our team will begin processing your request.

We aim to respond within 10 working days.

Get In Touch

Request Your Usage Data

You can find this on your invoice
Please specify the START date for your request. (Note: This period must be within the past 12 months.)
Please specify the END date for your request. (Note: This period must be within the past 12 months.)
Enter a valid email address where we can send your data and updates on your request.

Data Privacy: We take your privacy seriously and ensure your data is handled in compliance with data protection laws.

Availability of data: Data is only available if the meter was fully operational and communicating during the requested period.

If your meter has encountered communication issues, such as temporary network loss or hardware malfunctions, we may be unable to retrieve the data.